Beginning in 1996, interstate movers were required, as a condition of maintaining their registration, to offer neutral binding arbitration on interstate shipments for individual shippers as a means of resolving certain types of disputed claims. In 2006, pursuant to the Household Goods Movers Oversight and Reform Act, the requirements were expanded to include both: 1) Disputed loss and damage claims, and 2) Disputes regarding additional charges that are billed to the shipper after the shipment was delivered.
The American Trucking Associations’ has an Arbitration program for household goods movers who belong to association.
What is an Arbitration Program? At its core, arbitration is a form of dispute resolution. Arbitration is the private, judicial determination of a dispute by an independent third party. An arbitration hearing may involve the use of an individual arbitrator or a tribunal. A tribunal may consist of any number of arbitrators, though some legal systems insist on an odd number for obvious reasons of wishing to avoid a tie. One and three are the most common numbers of arbitrators. The disputing parties hand over their power to decide the dispute to the arbitrator(s). Arbitration is an alternative to court action (litigation), and generally, is final and binding.
To learn more about ATA’s program, download the following brochures:
- Ready to Move Brochure
- Rights and Responsibilities Brochure
- Dispute Settlement Brochure
- Complaint Form
To contact ATA’s Arbitration Program, click here.