Moving & Storage Industry Challenges Department of Defense Assertions on
Proposal to Privatize Military Moves

March 21, 2019

ALEXANDRIA, VA — Recently, Gen. Stephen Lyons, commander of U.S. Transportation Command (USTC), hosted a series of discussions with transportation service providers and the trade associations representing the moving and storage industry to hear potential ideas to improve the relocation process for servicemembers. As a participant in these discussions, the American Moving & Storage Association continued to echo the industry’s serious concerns regarding the USTC’s current proposal to hand over management of the Defense Personal Property Program (DP3) to a single 3rd-party management company, as did many others in attendance.

“The USTC continues to push forward this proposal without fact-based assessments of how it will affect servicemembers and the businesses that serve them. Telling over 900 transportation service providers that the only way to fix the program is to privatize management of it to a commercial provider, then hosting listening sessions, and then proceeding as planned anyway, despite expressed opposition, does not constitute partnering with our industry,” said Vice President of Government Affairs Paul Milotte. “Listening to our concerns and actually addressing them are two totally different things. How can the USTC accurately forecast our industry’s participation in this new scheme when they have not clearly told us what the new rules will be?”

In the past few days, the USTC circulated documents on Capitol Hill that did not accurately paint a picture of the many challenges the industry faces. In response, the American Moving & Storage Association has put together a document addressing each point in turn. Read more.

“Professional movers take great pride in the role they serve relocating our nation’s military families. We agree with the USTC that current program rules can be improved. We fear, however, that handing this program over without first seriously addressing the perennial problems with it simply risks shifting blame from the Department of Defense to a contractor. In that scenario, the servicemember loses,” said President and CEO Scott Michael. “We want to work together with the Department of Defense and other stakeholders to improve the service for military families, but most decisions are being made behind closed doors.”

The American Moving & Storage Association believes that having USTC develop a contract without key stakeholders would ultimately fail to deliver the improved level of service that military families deserve. The association continues to call on the Department of Defense and Congress to first establish a DP3 Working Group that includes all possible stakeholders to identify, discuss, and issue clear recommendations to improve the DP3 program.


The American Moving & Storage Association, home of the ProMover certification program, is the national trade association representing the nation’s moving and storage companies, which provide household goods moving services, specialized transportation for sensitive freight such as computers and trade show exhibits, and warehouse storage services. The association has approximately 3,500 members, including domestic and international companies and industry suppliers, and supports programs and activities that promote consumer protection, professional development, safety, and operational efficiency. Find out more at and