After Your Move

Delivery day is the final and often most hectic phase of your move, but it’s also one of the most important times to stay alert and involved. According to the Federal Motor Carrier Safety Administration (FMCSA), you should be prepared to pay the driver before unloading begins, as outlined in your binding or non-binding estimate. It’s essential to be present on-site to answer any last-minute questions and provide clear directions to the crew.

As your belongings are unloaded and unpacked, take the time to closely supervise the process. Carefully inspect each item, and make sure you note any damage or missing boxes directly on the inventory list before signing any final paperwork. This step is critical, it helps ensure that any issues are formally documented, which is key if a claim needs to be filed later.

But what if something does go wrong?

Even with the best planning and a reputable moving company, issues can sometimes arise after the move is complete. Maybe an item was damaged, something went missing, or unexpected charges showed up on your final bill. In those moments, it’s important to know you have options and rights.

The Federal Motor Carrier Safety Administration (FMCSA) provides clear steps to help consumers resolve problems after a move. From understanding how to file a claim with your moving company to knowing when and how to escalate a complaint, their guidance empowers you to take action confidently and effectively. Whether the issue is big or small, timely follow-up and knowing the proper channels can make all the difference in reaching a fair resolution.

To learn what to do if your move didn’t go as planned, and how to protect yourself after the fact. Check out the FMCSA’s page on What If There’s a Problem After the Move?.

Read more from the FMCSA here: https://www.fmcsa.dot.gov/protect-your-move/what-if-problems
 

FMCSA’s DELIVERY DAY CHECKLIST

• Pay the driver, according to the terms of your written binding or non- binding estimate, before your goods are unloaded.
• Be present to answer any questions and give directions.
• Supervise unloading and unpacking of your goods.
• Note on the inventory list all boxes or items that are damaged or missing before you sign any documents.