Request for Arbitration

The American Moving and Storage Association (AMSA) operates its Dispute Settlement Program pursuant to the guidelines provided at Section 14708 of Title 49, United States Code, as amended, under authority of the U.S. Department of Transportation.

Use this form to request arbitration if you have a dispute with your mover that you have not been able to resolve, regarding 1) articles in your shipment that were lost, damaged or destroyed during your move, or 2) additional charges that were billed to you by your mover after your shipment was delivered.

Under the rules of the program, your request must be submitted in writing. Use the form below to submit your request for arbitration and to provide us with the information that we will need to process your request. Be sure to complete all fields of the form.

If you choose to not complete the form, but wish to submit your request for arbitration in the form of an email, take care to include all of the information that we have requested on the form.

If you prefer to provide a hard copy of your complaint, and/or have documentation you wish to include, you may print the form and mail it to the address below, or e-mail it to

AMSA Dispute Resolution
2800 Eisenhower Avenue, Suite 200
Alexandria, VA 22314

Please be sure to include COPIES of your documentation and NOT originals. None of the information provided to AMSA can be returned to you.