Claims 101 2019

November 5, 2019 all-day
MaryScott Tuck
(703) 706-4985
This popular one-day seminar presented by Dave Hauenstein, AMSA’s former vice president for compliance and government affairs, covers COD claims, valuation, basic customer service, claim settlement strategies and how to best use mandatory arbitration program. Attendees practice settling claims and review arbitration case studies. At the conclusion of the workshop, participants will take the Certified Claims and Arbitration exam. Those that pass the exam will become Certified Claims Analysts. Please note — this class focuses on COD shipments and does not cover Military or GSA claims.

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