9:00 a.m in the Amberjack room at the Hilton Fort Lauderdale Marina
This valuable one-day seminar presented by Dave Hauenstein, former AMSA Vice President for Compliance and Government Affairs covers: COD claims, valuation, basic customer service, claim settlement strategies and how to best use the mandatory arbitration program. Attendees will practice settling claims and review arbitration case studies. At the end of the seminar attendees with also have the opportunity to take the Certified Claims and Arbitration exam. (This class concentrates on COD shipments and does not cover Military or GSA claims).