Consumer Alert: Select a Trustworthy, Professional AMSA-Certified Mover

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August 11, 2020

ALEXANDRIA, VA. — This summer, scam artists have been trading off the good names of professional moving companies to deceive consumers by creating companies with names similar to legitimate ones. While these incidents are just a fraction of the millions of moves handled annually by professional movers, they can create hassle and worry for consumers, sometimes resulting in lost or damaged possessions as well as thousands of dollars in extra fees, and hours of wasted time cleaning up the mess.

Consumers can avoid falling victim to this scam by choosing a certified professional mover to handle their moving needs. Certified by the American Moving & Storage Association, ProMovers are fully licensed and insured, and meet high standards for safety and professionalism. Nearly 2,800 movers have been certified. For a complete list and free referral, go to

Roadrunner Moving & Storage, a legitimate, certified ProMover based in Houston, Tx., and an Atlas Van Lines agent, has been fielding questions and complaints about moves conducted by a similarly named company in Miami, Fla. This has created confusion with Roadrunner Moving & Storage, which has an A+ rating with the Better Business Bureau. The Miami-based rogue operator does not have a BBB rating, and is giving out the legitimate Houston mover’s contact information to consumers who then state that they are missing items, money was collected and that their move wasn’t completed.

“It is important for consumers to know who they’re dealing with before they plan their move. After all, you’re trusting your mover to safely handle and transport everything you own,” said John Becker, Interim President for the American Moving & Storage Association. “Consumers should always choose a certified professional mover from You can also research movers and file a moving fraud complaint with federal regulators at”

Here are a few tips to make your move a success:

  • Do some comparison shopping. Even if you are considering doing the move yourself, get at least three free written estimates so you can make an informed decision for your move.
  • Avoid unusually high or low estimates when making your decision, and understand the mover’s level of liability in case of loss or damage.
  • Ask questions if you don’t understand something. If you’re moving across state lines, the mover must by law provide you with federal publications that explain the moving process as well as your rights and responsibilities.

For free resources and advice on planning a successful move, go to


The American Moving & Storage Association, home of the ProMover certification program, is the national trade association representing the nation’s moving and storage companies, which provide household goods moving services, specialized transportation for sensitive freight such as computers and trade show exhibits, and warehouse storage services. AMSA has approximately 4,000 members, including domestic and international companies and industry suppliers, and supports programs and activities that promote consumer protection, professional development, safety, and operational efficiency. Find out more at