Consumer Alert: Select a Certified Professional Mover So You Know Who to Trust with Your Move

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November 28, 2018

ALEXANDRIA, VA — Consumers can sometimes fall prey to unauthorized or poorly-rated moving companies and scam artists when they don’t do enough research. To avoid this trap, consumers should choose a certified professional mover to handle all their moving needs. Certified by the American Moving & Storage Association, ProMovers are fully licensed and insured, and meet high standards for safety and professionalism. About 2,500 movers have been certified. For a complete list and free referral, go to

Two professional moving companies have recently seen their reputations unfairly tarnished due to customer confusion with similarly named companies. Nationwide Van Lines, a certified ProMover in Plantation, Fla., has been getting complaints about moves conducted by a similarly named company nearby. Apex Moving & Storage, another certified ProMover and a Stevens Worldwide Van Lines agent in Puyallup, Wash., has been similarly affected by a company using the same name.

“It is important for consumers to know who they’re dealing with before they plan their move. After all, you are trusting your mover to safely handle and transport everything you own,” said Scott Michael, president and CEO for the American Moving & Storage Association. “Consumers should always choose a certified professional mover for their move from You can also research movers and file a moving fraud complaint with federal regulators at”

Here are a few tips to make your move a success:

  • Do some comparison shopping. Even if you are considering doing the move yourself, get at least three free written estimates so you can make an informed decision for your move.
  • Avoid unusually high or low estimates when making your decision, and understand the mover’s level of liability in case of loss or damage.
  • Ask questions if you don’t understand something. If you’re moving across state lines, the mover must by law provide you with federal publications that explain the moving process as well as your rights and responsibilities.

For free resources and advice on planning a successful move, go to


The American Moving & Storage Association, home of the ProMover certification program, is the national trade association representing the nation’s moving and storage companies, which provide household goods moving services, specialized transportation for sensitive freight such as computers and trade show exhibits, and warehouse storage services. The association has approximately 3,500 members, including domestic and international companies and industry suppliers, and supports programs and activities that promote consumer protection, professional development, safety, and operational efficiency. Find out more at and