Consumer Alert: Choose a Certified Professional Mover So You Know Who You’re Dealing With

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July 19, 2018

ALEXANDRIA, VA — A few scam artists have been trading off the good names of professional moving companies to deceive consumers this summer by creating companies with similar names to the real ones. While these incidents are a small fraction of the millions of moves handled annually by professional movers, they can create hassle and worry for consumers, sometimes resulting in lost or damaged possessions as well as hundreds of dollars in extra fees, and hours of wasted time cleaning up the mess.

Consumers can avoid falling victim to this scam by choosing a certified professional mover to handle their moving needs. Certified by the American Moving & Storage Association, ProMovers are fully licensed and insured, and meet high standards for safety and professionalism. Nearly 2,800 movers have been certified. For a complete list and free referral, go to Moving.org.

Titan Moving & Storage, a legitimate, certified ProMover based in Alexandria, Va., has been fielding questions and complaints about moves conducted by a similarly named company in nearby Chantilly. That company has been accused of holding items hostage until the consumers pay higher fees than they were originally quoted. They have also been accused of operating without an interstate moving license. This has created confusion with Titan Moving & Storage, which is a top-rated company on Consumers’ Checkbook and Angie’s List, and has an A+ rating with the Better Business Bureau.

“When we heard what was happening to Titan Moving & Storage, we reached out to federal regulators to share our concerns and urge them to take strong action,” said Scott Michael, president and CEO for the American Moving & Storage Association. “It is important to know who you’re dealing with for your move. After all, you are trusting them to safely handle all your worldly possessions. Consumers should choose a certified professional mover for their move from Moving.org. You also can research movers and file a moving fraud complaint with the federal government at ProtectYourMove.gov.”

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The American Moving & Storage Association, home of the ProMover certification program, is the national trade association representing the nation’s moving and storage companies, which provide household goods moving services, specialized transportation for sensitive freight such as computers and trade show exhibits, and warehouse storage services. The association has approximately 3,500 members, including domestic and international companies and industry suppliers, and supports programs and activities that promote consumer protection, professional development, safety, and operational efficiency. Find out more at ProMover.org and Moving.org.