Consumer Alert: Choose a Professional Mover to Avoid Scams in the New Year

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December 17, 2018

ALEXANDRIA, VA — As consumers plan for their household move in 2019, it’s important that they know who to trust. Consumers sometimes fall prey to unregistered or poorly-rated moving companies and scam artists pretending to be legitimate companies when they don’t do enough research.

To avoid a costly and time-consuming mess, consumers should choose a certified professional mover to handle all their moving needs. Certified by the American Moving & Storage Association, ProMovers are fully licensed and insured, and meet high standards for safety and professionalism. About 2,500 movers have been certified. For a complete list and a free referral, go to

One of the association’s members, NorthStar Moving Company, with offices in California and Arizona, has recently seen their reputation unfairly damaged due to customer confusion with similarly named companies that are accused of defrauding customers and holding items hostage. The alleged scammers have even used NorthStar Moving’s photos online to mislead the public. Meanwhile the legitimate NorthStar Moving is ProMover-certified with an A+ Better Business Bureau rating and has a license number of US DOT 1836576. If you are choosing a company named NorthStar Moving, be sure this is the NorthStar Moving you are working with.

“When you move from one home to another, you are trusting the mover with almost everything you own. So, it’s important to know who you are dealing with before you plan your move,” said Scott Michael, president and CEO for the American Moving & Storage Association. “First things first: always choose a certified professional mover from You can also research potential movers and file a moving fraud complaint about an interstate move gone wrong at”

For free resources and tips on planning a successful move, go to


The American Moving & Storage Association, home of the ProMover certification program, is the national trade association representing the nation’s moving and storage companies, which provide household goods moving services, specialized transportation for sensitive freight such as computers and trade show exhibits, and warehouse storage services. The association has approximately 3,500 members, including domestic and international companies and industry suppliers, and supports programs and activities that promote consumer protection, professional development, safety, and operational efficiency. Find out more at and