February 20, 2018

AMSA Awards Special Edition

This is a special issue of AMSA Today, because we are announcing all of our award winners for the year. It is truly special to see all of the hard work these professionals put into their job be recognized and highlighted. We have sprinkled the announcements throughout this issue, so make sure to read all the way to the end to learn about all of them.

Our new award this year is the Young Professional Model of Excellence Award, and it is exciting to see young people making a name for themselves in our industry. The award was created by our 40Below group to recognize a young leader in the moving and storage industry. It is a great counterpart to the MSI Lifetime Achievement award that recognizes industry legends each year – the one award that remains a secret until the winner is announced on stage. We will be presenting this and all of the other awards at the AMSA 2018 Education Conference & Expo in Fort Lauderdale, so make sure to register today!

Scott Michael
President & CEO

In this issue:

Government & Military Relations Update

Customers Expect Home Service Professionals to Be Tech Savvy

Industry Segment, Fleet Safety and Driver Award Winners Announced

Military Sessions Set for AMSA 2018 Conference

MSS Renews Chairman’s Circle Partnership with AMSA

Safety & Ops Conference Brings ELD Update & Best Practices to Movers

Fast Dispatches

Certified Moving Consultants Most Popular on Facebook

Order Now: Only 50 Printed Sourcebooks Remain!

Raymond Martinez Confirmed as FMCSA Administrator

Raymond Martinez has been confirmed as administrator of the Federal Motor Carrier Safety Administration (FMCSA) by a Senate voice vote. During his confirmation hearing, Martinez drew no opposition from senators on the committee during their questioning. Most recently, he served as chief administrator of the New Jersey Motor Vehicle Commission. Prior to that, he had served as the New York State Commissioner of Motor Vehicles and chair of the Governor’s Traffic Safety Committee, as well as deputy chief of staff and special counsel to the New York State Attorney General. Read more.

President Trump Announces Infrastructure Proposal

The White House’s finally released President Trump’s infrastructure proposal, which would spend $200 billion in direct federal funds to achieve the desired top line of $1.5 trillion in investments over 10 years. Lawmakers and trucking groups immediately criticized the proposal for giving states flexibility from federal tolling restrictions and for not addressing the Highway Trust Fund’s impending insolvency. Read more.

President Trump also urged state and local governments to streamline and expedite their permitting processes to speed up highway projects. “If you can’t get your permits and you can’t get them quickly, the money’s going to go to someone else,” he said. Read more.

Separately, President Trump told congressional leaders that he would support a 25-per-cent-gallon increase in federal fuel taxes to help pay for upgrading roads, bridges and other public works. Sen. Tom Carper (D-Del.) said the president raised the idea several times during a meeting with a dozen Republican and Democratic lawmakers from key House and Senate committees. Read more.

AMSA calls on Congress to find a long-term solution to how our federal roads are funded. We oppose tolling expansion as it degrades safety by clogging secondary roads and many administrative inefficiencies that ultimately reduce to total contribution to road projects.  Instead, AMSA supports consideration of other user-fee options such as raising the fuel tax or an equivalent vehicle-miles-traveled (VMT) fee. With the federal Highway Trust Fund headed toward insolvency yet again, Congress must act to provide a sustainable and fair funding source to maintain our surface infrastructure.

FMCSA Grants Short-Term Waiver for J.J. Keller ELDs

The FMCSA has granted a short-term waiver to allow carriers that use electronic logging devices (ELDs) from J.J. Keller & Associates to temporarily revert to paper driver logs until Feb. 28. J.J. Keller is working to resolve technical issues with its ELDs as the wireless data transfer processes have not been working properly. The company expects to have the problem fixed before the extension expires. Read more.

Military Moving Update

US TRANSCOM Updates on Prototype Progress

The USTC recently held a meeting to discuss the TSP guidelines for the personal property prototype system that is being designed and created to replace the DPS system. The group made it through the first five sections of the document, as there are a lot of questions that take time to work through. Additionally, the group decided to meet on a weekly basis to work more on the issues and give answers to questions that arise based on changes or additional guidance that becomes available. They are still hoping to have the prototype in place for testing this summer at selected locations. The full update can be found here. The initial TSP guidelines for the Personal Property Prototype can be found here.

AMSA will continue to meet with US TRANSCOM to resolve questions and voice industry concerns with the prototype, and will provide updates to you as information becomes available. If you have any questions, please contact John Becker.

US TRANSCOM Announces Spring Personal Property Forum

US TRANSCOM has finalized plans for the 2018 Spring Personal Property Forum (PPF) that will be held on March 13 at the Four Points by Sheraton, 319 Fountains Parkway, Fairview Heights, IL 62208. The Four Points has provided a room block for the PPF. Reserve a room under this block here or by calling the hotel directly at (618) 622-9500. The room block includes a guest room rate of $82 and for attendees lodging at the hotel, a complimentary private meeting room for breakfast that day at 6 a.m. There will be a pre-PPF meeting sponsored by AMSA and IAM on March 12 at the Four Points by Sheraton Conference Center from 4:30 – 7:00 p.m. with refreshments provided.


Customers Expect Home Service Professionals to Be Tech Savvy

Two out of three consumers say they won’t use a home service professional again if they aren’t technologically savvy, according to a new survey of 1,026 U.S. consumers by Verizon Telematics and KRC Research. The survey measured results for service professionals across five industries, including heating, ventilation and air conditioning; construction; landscaping; plumbing; and trucking/delivery. According to the survey:

  • 70 percent said that technology adoption needs to be a top priority in order to ensure future business success
  • 78 percent who use mobile technology, such as work applications or software available on a phone, tablet or laptop, reported an increase in customer satisfaction
  • 69 percent reported that sales have grown as a result of mobile technology use

Some of the most common issues consumers encounter when working with service professionals include unexpected costs (34 percent), projects taking longer than planned (31 percent), quality of work (26 percent), and late arrivals or missed appointments (25 percent). Read more.


Industry Segment, Fleet Safety and Driver Award Winners Announced

Able Moving & Storage, headquartered in metropolitan Washington, D.C., has been named the nation’s top independent moving company for 2017 by AMSA. The company earned this honor for strong business growth, high customer satisfaction, and a commitment to community service. “We are honored to win the Independent Mover of the Year Award this year. Everything we do is a team effort and this win honors our dedicated team,” said Joe Singleton, president of Able Moving & Storage.

E.E. Ward Moving & Storage, the oldest continuously running black-owned business in the United States and agent for North American Van Lines, has won the highly-coveted 2017 Moving & Storage Agent of the Year Service Excellence Award from AMSA. E.E. Ward, located in Columbus, Ohio, was selected for the award by a panel of experts from approximately 2,000 eligible companies across the country. “To be recognized by AMSA as the Agent of the Year is both an incredible honor and very humbling. Each and every one of our team members work hard every day to provide excellent service for our customers,” said Brian Brooks, president of E.E. Ward. “Service with excellence is a company value that we strive to uphold. This award serves as validation that excellent service is the foundation of E.E. Ward’s reputation.”

Updater has been named the 2017 Summit Award winner by AMSA. The Summit Award is the moving industry’s most prestigious supplier recognition as the honoree is selected directly from customer nominations. This is the first time Updater has won the Summit Award and only the third time a technology company has won. In 2017, Updater also acquired past Summit Award winners, IGC Software (2015) and Asset Controls, Inc. (2013). “AMSA Summit Award winners are known for innovation and dedication to serving moving and storage companies – all of the elements that make for a truly great partner,” said David Greenberg, Updater founder and CEO. “It’s an honor to be recognized for the positive impact we’re making in our industry: helping moving companies operate at maximum efficiency and deliver unparalleled customer experiences.”

AMSA proudly announces the winner of the inaugural Young Professional Model of Excellence Award: James O’Connell, co-owner and east coast operations manager of A Perfect Move in Kittery, Maine. The Young Professional Model of Excellence Award celebrates the most accomplished and innovative young businessmen and women who have been making headlines in their field and who share a commitment to business growth, professional excellence, the moving and storage industry and the community. “I’m extremely honored and humbled to be the first recipient of this AMSA Award. This is a reflection of the tireless efforts and pursuit of perfection that our amazing staff puts forth on a daily basis,” said O’Connell. “My conception of our business model stems from my mother’s love for and commitment to the community and our loyal clients. Our clients, staff, and community are integral parts of our business and we strive to involve them in our family-oriented atmosphere.”

AMSA congratulates the 2017 Fleet Safety Award winners for their exceptional record of success as the nation’s safest moving and storage company truck and van fleets. These annual awards recognize overall safety, improvement in safety, and creativity and leadership in safety program design. This year there are two double winners: JK Moving Services, an independent mover based in the Washington, D.C., metropolitan area; and UniGroup, the nation’s largest van line company, operating United Van Lines and Mayflower Transit, based in St. Louis. The 2017 winners are by category:

  • Under 10 Million Miles: JK Moving Services
  • 10-50 Million Miles: Mayflower Transit
  • Over 50 Million Miles: United Van Lines
  • Safety Improvement Award: JK Moving Services

The Mileage Awards are based on annual miles traveled and presented to the interstate carrier in each mileage category that has the best weighted combination of the lowest U.S. Department of Transportation recordable accident rate per million miles of vehicle operation, and the lowest vehicle and driver out-of-service rate. The Safety Improvement Award recognizes a carrier’s successful efforts to reduce the incidence of accidents.

AMSA proudly announces the winners of the 2017 Super Van Operator Awards honoring the nation’s top moving and storage company truck and van drivers. These annual awards recognize drivers and owner-operators who are the best of the best in providing safe, reliable and customer-oriented household goods truck transportation. The 2017 winners are:

  • Lifetime Achievement: Robert Fitzgerald of Corona, Calif., began his career in 1980 and drives for Hilldrup, a United Van Lines Agent. He has driven 2.6 million miles in a commercial motor vehicle in his lifetime while not recording a single accident or moving violation. Fitzgerald has won numerous industry awards, including several United Van Operator of the Month awards as well as Van Operator of the Year in 2015. He actively supports numerous local charities by participating in motorcycle rides to raise money for autism awareness and support Susan G. Komen in the fight against breast cancer, and to honor America’s veterans.
  • Household Goods: Robert Greer of Scottsdale, Ariz., began his career in 1972 and drives for Bayshore Transportation, an Allied Van Lines Agent. He has driven more than 2.8 million miles in a commercial motor vehicle in his lifetime while not recording a single accident or moving violation. Greer has won numerous industry awards, including most recently the 44-Year Safe Driving Award, the Senior Safe Driving Award, and the Allied Driver of the Year in 2016. He has earned high marks from customers for his professionalism and service.
  • Special Commodities: John Issel of Highland Village, Texas, began his career in 1980 and drives for Comtrans, an Atlas Van Lines Agent. He has driven 3 million miles in a commercial motor vehicle in his lifetime while not recording a single accident or moving violation. Issel has won numerous industry awards, including Vanguard Driver for North American Van Lines as well as the Superior Achievement Award twice for Atlas. He supports several local charities, including Bikers Against Child Abuse.
  • Rookie of the Year: Eric Klause of Okeechobee, Fla., began his career in 2013 with A-1 Moving & Storage, an Atlas Agent. He has already driven more than 230,000 miles in a commercial motor vehicle while not recording a single accident. Klause has twice won Atlas Customer Service Awards as well as their Safe Driver Award. In 2017, he hauled a relief supply of food to South Florida following Hurricane Irma.

“The American Moving & Storage Association congratulates these well-deserving drivers for their excellent records of safety and service to their customers,” said Scott Michael, AMSA president and CEO. “Every one of these professional drivers has demonstrated their strong dedication to the highest level of safety for their customers and themselves. They inspire all of us within the industry and in their local communities for the support they provide to those in need.”


Military Sessions Set for AMSA 2018 Conference

AMSA is pleased to announce our military sessions for the 2018 Education Conference & Expo in Fort Lauderdale, Fla., April 8-10. Here’s what you can expect to learn from our military experts:

  • Bringing NTS into DPS – What Does It Mean for Your Company? Wondering how to become an approved Department of Defense storage facility? Interested in non-temporary storage (NTS) or storage-in-transit (SIT)? Wonder no longer! Get the latest information about qualifying through the Storage Management Office, plus updates on changes to the NTS type of shipment, NTS transportation service provider handbook, and defense transportation regulation changes.
  • DPS Prototype Update for 2018 – Learn about the new prototype being developed to replace the Defense Personal Property System (DPS). You’ll hear the latest on the rollout plan for the prototype, initial pilot testing scheduled to begin in June, and an update on DPS’ move into sustainment mode.
  • 2018 DP3 Outlook – Make sure you know what US TRANSCOM has planned for the Personal Property Program (DP3) this year. The past year saw the consolidation of the SDDC and US TRANSCOM plus two open seasons. Will there be another open season this year? What benefits have there been from the consolidation? What is the rollout plan for the prototype replacing DPS? What future initiatives are on the horizon? You’ll get answers to these questions and many more when you attend this session.

Plus, so much more! With more than 20 education sessions and two stimulating general sessions, there’s content for van lines, agents and independent AMSA members alike! Start planning your days now by reviewing the full conference agenda.

Register today to take advantage of unparalleled networking opportunities, high-quality educational sessions, a dynamic keynote speaker, a first-rate Expo, and our ever-popular outdoor truck exhibits, which are moving indoors this year, along with the 40Below Bike Build, AMPAC Pinewood Derby and Move For Hunger Truck Pull! Registration is only $875 for members and $1,750 for non-members until March 18.

Alert: Only Use AMSA-Approved Vendors for the 2018 Conference

Some of you may continue to receive emails encouraging you to purchase AMSA conference attendee lists. AMSA does not sell its membership and conference attendee lists, and we strongly recommend that you ignore these solicitations and do not purchase their lists. In addition, the Hilton Fort Lauderdale Marina is the only authorized hotel providing guest room accommodations for the conference. If you receive solicitations from any other vendors identifying themselves as the official AMSA housing representative or partner, they are NOT authorized to sell guest rooms for the event. Questions or concerns, contact Racquel Codling, AMSA’s director of meetings and sales, at (703) 706-4965. For the latest information about the conference, go to ProMover.org/conference.


AMSA proudly announces that MSS, the leading provider of crating and specialty services at residences during corporate relocations, has renewed their membership in AMSA’s Chairman’s Circle. This elite group of industry suppliers supports AMSA’s initiatives by investing not only financially, but also through generous donations of their time, resources and creative input. Chairman’s Circle companies are recognized by AMSA’s leadership and members for putting the industry’s interests first and providing valuable guidance and support.

“The American Moving & Storage Association salutes MSS for continuing their partnership in the prestigious Chairman’s Circle. MSS has an outstanding reputation for excellence as a supplier for moving and storage companies. We greatly appreciate their strong commitment to AMSA,” said Scott Michael, president and CEO.

“At MSS we have long considered our support for AMSA to be a crucial aspect of our relationship with the moving and storage industry as a whole. Chairman’s Circle sponsorship allows us to take that support to the highest level by providing us with a distinctive platform to maximize our engagement,” said Tim Hughes, president and CEO of MSS. “Our AMSA supplier membership presents us with continual opportunities to connect with our customers in productive, meaningful ways. We hope to participate well into the future.”


Safety & Ops Conference Brings ELD Update & Best Practices to Movers

More than 50 people heard the latest updates on federal regulations, enforcement, technology and more at AMSA’s annual Safety & Operations Conference, this year near Dallas. This event also offered attendees the opportunity to network and learn from each other about how they are implementing the ELD mandate. Next year’s conference planning is already underway. Your company won’t want to miss it.


Fast Dispatches

Baymeadows Moving & Storage of Jacksonville, Fla., is now a proud sponsor of AngelAID, which is dedicated to helping children in dire circumstances…

Arpin Van Lines has renewed its sponsorship of the Ladies Professional Golf Association (LPGA)…

Ronnie Patterson of Williams Moving Company was honored by Vanliner Insurance for 52 years of accident-free driving…

Atlas Van Lines has added four new agents to its network: Centurion Moving & Storage in Kansas City; Mills Van Lines in Strongsville, Ohio; Freddy Duncan & Sons Moving & Storage in Cookeville, Tenn.; and Palmer Moving Services in Warren, Michigan…


Certified Moving Consultants Most Popular on Facebook

A recent Facebook post promoted the importance of using a Certified Moving Consultant (CMC) for household moves. On Twitter, a recent Moving Tip Monday from Angie’s List recommended marking moving cartons on the side, and not the top, since boxes will be stacked. AMSA uses LinkedIn to let you know about important industry and regulatory issues, ask questions and start discussions, and provide timely information about industry products, services and education to help you grow your business. Recent posts have highlighted 2017 industry award winners including Independent Mover of the Year, the Summit Award for Supplier Members and Fleet Safety Awards. In addition, the AMSA Women in Moving group is open to all female AMSA members, whether they are movers or affiliates. Coming soon, we’ll be asking for members’ input on a women’s forum at the 2018 conference.

AMSA is also on Instagram! Follow AMSA ProMover, and feel free to tag us in your posts using #AMSAProMover. We’re working on following you, too! You also can follow AMSA President and CEO Scott Michael on Twitter at @AMSACEO, and AMSA’s Government Affairs feed @AMSAGovtAffairs, where we’re posting legislative and regulatory information impacting our industry. Make sure AMSA knows what you’re doing by adding Rachel Peretz to your email lists. Maybe we’ll feature you in our social media outreach!

Order Now: Only 50 Printed Sourcebooks Remain!

You don’t want to be without the 2018 AMSA Membership Sourcebook! It contains listings for all 3,500 members, and provides detailed contact information for all domestic and international movers, suppliers and AMSA board and committee members. Listings designate ProMover and RIM certifications, AMSA Chairman’s Circle partners, Member Discount Program partners, and AMSA Industry Award winners. Download the Sourcebook at no charge or order the print version for just $59. Either way, you’ll have access to the industry’s comprehensive resource, and have the info you need to get in touch with any AMSA member you’re seeking.


AMSA Today © 2018 American Moving & Storage Association