Meet the Team
MaryScott Tuck, AMSA’s director of training and certification, is responsible for the development, production and delivery of all educational programs the association offers, including the highly-rated Leaders Program, the sales certification program for household as well as commercial and industrial sales consultants, and a range of other in-person and online training. She was responsible for the development and launch of the Certified Packer/Loader program which provides basic level training for packers and helpers, and worked with AMSA’s International and Education Committees to revise the Registered International Mover (RIM) program in 2010.
MaryScott is respected in the moving and storage industry and brings a wealth of working knowledge to her position at AMSA. Before joining the organization, MaryScott was a third-generation mover in a family-owned company in the Washington, D.C., area. She started as a packer and 11 years later was the executive vice president of the company. She has a BS in Management and Marketing from Radford University. MaryScott can be reached at email@example.com.
Jill McCrory, the “ringleader” at Leadership Outfitters, is the lead trainer for AMSA’s Leaders Program. For nearly 10 years, the association has been working with Jill and her team to deliver interactive training, teambuilding, and leadership skills to emerging leaders enrolled in the program. Jill consistently receives rave reviews from graduates of the Leaders Program, which is offered as a self-study program that culminates with an intensive two-day workshop held in conjunction with AMSA’s Annual Education Conference & Expo.
Formerly Senior Director of Training at the National Association of Home Builders, she worked with national association leaders and their chapters on leadership development, volunteer management, membership, and presentation skills. At Leadership Outfitters she is known for her creative approach to teambuilding and a philosophy of “leadership at all levels”. A frequent presenter at ASAE and the Center for Association Leadership events, she currently serves on the Leadership Council for the Greater Washington Network and the 7 Measures Task Force. A native Washingtonian, Jill is the recipient of the International Leadership Medal from Lions Clubs International and is presently earning a masters degree in theology from the John Leland Seminary in Virginia. Jill can be reached at firstname.lastname@example.org.
Dave Hauenstein (semi-retired) has been active in the field of tariff publishing and transportation regulation for more than 35 years. Dave has worked for the Household Goods Carriers’ Bureau, which was renamed the American Moving & Storage Association (AMSA) in 1998. In his role at AMSA, he administered the ProMover certification, the industry’s consumer protection program that certifies professional movers and he ran one of the country’s largest dispute settlement programs for household goods consumers. AMSA’s arbitration program provides neutral, binding arbitration through the National Arbitration Forum as a means of resolving loss and damage disputes. Dave assisted consumers and provideed claims and regulatory advice to member moving companies. As a key member of AMSA’s Government Affairs team, Hauenstein assisted in the development of our industry’s public policy agenda; is the author of the numerous consumer and industry publications; and was a frequent guest lecturer at the U.S. Department of Transportation’s National Training Center in Ballston, Va. Before coming to the AMSA, he spent seven years with the firm of International Tariff Services, Inc. (ITS), in Washington, D.C., publishing tariffs with the Federal Maritime Commission (FMC), the Civil Aeronautics Board (CAB) and the Interstate Commerce Commission (ICC).
Steve Swafford, co-founder of Leadership Outfitters, has more than 20 years experience in leadership development, communications, membership and executive management. He works with AMSA’s Leaders Program participants and brings a practical knowledge of strategy and leadership from his positions with the National Association of Home Builders (NAHB), Club Managers Association of America (CMAA), and American Subcontractors Association (ASA) where he most recently served as the executive director. He is active in California Society of Association Executives (CalSAE) leadership and is serving his second term as vice chair of the CalSAE Board of Directors. Steve is also on the Southern California Council and Membership Committee for CalSAE. In 2006, Steve was recognized as CalSAE’s Associate Member of the Year. A native of Kansas, Steve has a B.S. in journalism from Kansas State University and a M.Div. from Wesley Theological Seminary in Washington, DC. He is currently a doctoral student in Pepperdine University’s School of Education and Psychology focusing on Organization Change. Steve can be reached at email@example.com.
Bob Dalaskey joined the AMSA training team in January 2018, assisting with the teaching and facilitation of the CMC certification classes. Bob has received strong, positive, post session feedback from the first several classes that he has administered. AMSA plans to expand his role in future curriculum and seminars.
Bob built an accomplished and respected sales and marketing career as a senior management executive at several van lines. He brings a wealth of moving and storage experience to the certification classes, along with the personal success that he has achieved in the sales, sales training and sales management training areas. Bob has a B.S. Degree from Northern Illinois University. He has supported and been involved with AMSA as a member for over 20 years.