CMC Boot Camp

Presented by Bob Dalaskey, Business Development Consultant at Grove Street Consulting, this two-day event provides the training for household goods salespeople to become Certified Moving Consultants (CMC). The course material covers a brief history of the industry, ethical selling practices, how to estimate household goods for shipment, customer service, an introduction to claims and a brief section on international shipments. The certification exam will be given on the second day following a review. The registration fee provides one copy of the CMC manual. After passing the test, attendees will receive their certificates, credentials and will also be listed on the AMSA consumer website, Moving.org. Tuesday’s bootcamp schedule: 9:00 AM – 4:30 PM; Wednesday’s bootcamp schedule: 9:00 AM – 3:30 PM. Lunch is included.

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Claims 101

This popular one-day seminar presented by Dave Hauenstein, AMSA’s Former Vice President for Compliance and Government Affairs, covers COD claims, valuation, basic customer service, claim settlement strategies and how to best use mandatory arbitration program. Attendees practice settling claims and review arbitration case studies. At the conclusion of the workshop, participants will take the Certified Claims and Arbitration exam. Those that pass the exam will become Certified Claims Analysts. Please note — this class focuses on COD shipments and does not cover Military or GSA claims.

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