The following events will be held at the Hyatt Regency Dulles and attendees are guaranteed the contracted AMSA group rate for their hotel stay; fees are separate from the Independent & Small Movers Conference.
Tour of Able Moving & Storage — FREE
Sunday, November 3 | Transportation leaves hotel at Noon; tour concludes at 2:30 pm
A walking tour of Able’s Manassas, Va. Headquarters. Visitors will tour front office space including: operations and dispatch, sales, move coordinators, accounting and executive offices. It will also include Able’s warehouses including high bay storage, storage vaults, sofa vaults and overflow racking. A box lunch will be provided.
CMC Bootcamp — $299
Tuesday, November 5 & Wednesday, November 6 | All Day
Presented by Mr. Bob Dalaskey, Vice President of Business Development at New World Van Lines, this two-day event provides the training for household goods salespeople to become Certified Moving Consultants (CMC). The course material covers a brief history of the industry, ethical selling practices, how to estimate household goods for shipment, customer service, an introduction to claims and a brief section on international shipments. The certification exam will be given on the second day following a practice review. The registration fee provides attendees with one copy of the CMC manual. After passing the test, attendees will receive their certificates and credentials, plus they also be listed on the AMSA consumer website, Moving.org. Lunch is included.
Claims 101 — $199
Tuesday, November 5 | All Day
This popular one-day seminar presented by Dave Hauenstein, AMSA’s Vice President for Compliance and Government Affairs, covers COD claims, valuation, basic customer service, claim settlement strategies and how to best use mandatory arbitration program. Attendees practice settling claims and review arbitration case studies. At the conclusion of the workshop, participants will take the Certified Claims and Arbitration exam. Those that pass the exam will become Certified Claims Analysts. Please note — this class focuses on COD shipments and does not cover Military or GSA claims.