Agenda

As of August 5, 2019; subject to change

Sunday, November 3

Registration Open   11:00 am-5:00 pm
Exhibitor Setup   11:30 am-12:30 pm
Optional Off-site Tour to Able Moving & Storage
(transportation and lunch provided)
  12:00 pm-2:30 pm
Opening Session   2:45 pm-3:00 pm
Financial Statements – Back to Basics   3:00 pm-4:00 pm
Diversification   4:00 pm-5:00 pm
Welcome Reception   5:00 pm-7:30 pm
 

Monday, November 4

Registration Open   7:00 am-1:00 pm
Breakfast & Roundtable Discussions
(Technology, CRM & Virtual Surveys)
  7:30 am-8:30 am
How We Grew Our Companies   8:30 am-9:30 am
Networking Break   9:30 pm-10:00 am
Staying Legal   10:00 am-11:15 am
Creative Marketing to Increase Your Bottom Line   11:15 am-12:15 pm
Lunch with Exhibitors   12:15 pm-1:15 pm
Planning Your Exit   1:15 pm-2:15 pm
Military Update   2:15 pm-3:15 pm
Closing Remarks   3:15 pm-3:30 pm

Additional Events

The following events will be held at the Hyatt Regency Dulles and attendees are guaranteed the contracted AMSA group rate for their hotel stay; registration fees are separate from the Independent & Small Movers Conference.

Claims 101 — Tuesday, November 5: $199

This popular one-day seminar presented by Dave Hauenstein, AMSA’s former vice president for compliance and government affairs, covers COD claims, valuation, basic customer service, claim settlement strategies and how to best use mandatory arbitration program. Attendees practice settling claims and review arbitration case studies. At the conclusion of the workshop, participants will take the Certified Claims and Arbitration exam. Those that pass the exam will become Certified Claims Analysts. Please note — this class focuses on COD shipments and does not cover Military or GSA claims.

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CMC Boot Camp — Tuesday & Wednesday, November 5-6: $299

Presented by Bob Dalaskey, Business Development Consultant at Grove Street Consulting, this two-day event provides the training for household goods salespeople to become Certified Moving Consultants (CMC). The course material covers a brief history of the industry, ethical selling practices, how to estimate household goods for shipment, customer service, an introduction to claims and a brief section on international shipments. The certification exam will be given on the second day following a practice review. The registration fee provides attendees with one copy of the CMC manual. After passing the test, attendees will receive their certificates and credentials, plus they also be listed on the AMSA consumer website, Moving.org. Lunch is included.

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