Ask the Expert: FMCSA Regulations, Claims and Arbitration


Get answers to your questions about the FMCSA’s consumer regulations governing household goods movers. Speak with Dave and bring your questions about everything from providing estimates, to pre-move counseling and shipment documentation, to shipment valuation, to payments and collecting the charges and claims and arbitration. Take advantage of this valuable opportunity to gain a better understanding of interstate moving from a regulatory point of view.

There are 8 timeslots available in 30-minute increments on Monday, March 16, and are filled on a first-come, first-serve basis. They are limited to one timeslot per person, and one person per timeslot:

  • Breakfast — 7:30-8:30 a.m.
  • Lunch — 12:00-2:00 p.m.
  • Reception — 5:30-6:30 p.m.

Contact MaryScott Tuck to reserve your timeslot.

About Dave Hauenstein

  Dave has been active in the field of tariffs and transportation regulation for 40 years. Dave is semi-retired from AMSA as former Vice President of Compliance and Government Affairs after more than 30 years of service. His work included being responsible for the ProMover® program and the country’s largest dispute settlement program for household goods consumers — more than 2,000 interstate movers participate in the AMSA’s Arbitration Program. He also assisted in the development of the association’s government agenda and he was the author of the numerous tariffs and consumer and industry-related publications. He continues to conduct seminars and training workshops on behalf of AMSA.Disclaimer: While Dave has provided advice to thousands of AMSA members over the years, it is important to understand that his advice is solely for general educational and information purposes and is not intended as legal advice. His advice is not intended as a substitute for consultation with an attorney.