Know who you're dealing with.
The more you can do to verify whether a mover is legitimate the better. Consumers who end up victims of con artists usually fail to take even the most basic steps to make sure they're using a real mover. We make verification easy for you with our ProMover program.
Get three written in-home estimates.
Be wary of phone or internet estimates. Show the mover everything that will be moved, including items in attics, basements, garages, storage areas, sheds, etc. Be sure to point out any items that are especially important to you or are of high value so your sales consultant can note them for special treatment.
Know your rights.
Obtain and read the three "pre-move" required documents from your carrier. These documents include theYour Rights and Responsibilities When You Move and Ready to Move? brochures, and information on the arbitration program that the mover participates in. These documents are all required by federal law for every interstate shipment and the mover must provide them when he gives you a written estimate.
Choose the valuation option you are comfortable with.
Avoid large down payments.
Although some movers may ask for a small "good faith" deposit to hold a date (especially during the busy summer season), be wary of carriers seeking large down payments, or payment in advance, for any reason, and never sign any blank forms.
If you do not understand something, ask. The moving business is complex and has its own language. If you aren't satisfied with the answers to your questions or if the carrier hesitates when you ask for clarification, talk to another carrier.
Be reachable by phone.
Make sure the mover has your cell phone number and is able to reach you during your move. Be sure to have the driver's full name, ID and truck number to allow for fast and accurate communication.
Take valuables with you.
Valuables, such as cash, coins, jewelry, photographs, rare collectibles and important papers should be taken with you, or sent ahead using a traceable service, such as FedEx, UPS or Express Mail.
Try to relax!
No matter how prepared you are things occasionally go wrong. Moving can be stressful, so be patient, and get a good night's sleep before moving day.
START HERE: CHOOSING A MOVER