AMSA launched a new consumer protection and certification program called ProMover on January 1, 2009. This initiative is designed to fight imposters, known within the industry as “rogue operators,” like never before by giving consumers an easy way to separate reputable, professional movers from con artists out to make a quick buck at their expense.
The ProMover program takes the worry and the hassle out of moving by helping consumers identify quality professional movers who subscribe to our goals and by providing them with information and assistance with everything from finding a mover, to getting an estimate and packing tips, to understanding valuation and insurance.
Under our requirements, members who apply for ProMover statusare screened for any felony convictions of the company’s owners, officers or majority stockholders regarding matters over which the Federal Motor Carrier Safety Administration (FMCSA), the Surface Transportation Board (STB) or any state consumer protection agency has jurisdiction; verification of company ownership with the appropriate state corporation commission; a review of each applicant’s website for improper advertising, and a "satisfactory" or better rating by the Better Business Bureau. Each new applicant must also complete a signatory agreement attesting it will comply with FMCSA and STB regulations and uphold the AMSA Code of Ethics.
The easily-recognizable ProMover logo stands for a set of basic, honest business principles -- a distinctive, stylized “M” that at a glance gives you the confidence and comfort of knowing you and your cherished possessions aren’t being taken for a ride. Look for this “seal of approval” on a quality moving company’s website and in advertising and marketing materials.
As the representative of the nation’s household goods movers, AMSA holds itself out as the good steward of the moving industry. We believe in effective government regulations and policies which enable our members to provide quality service at compensatory prices. Along with providing advocacy for consumers utilizing professional moving and storage services, we strive to furnish information that informs the public about their rights and responsibilities when they move and the value of professional moving and storage services.
The ProMover program promotes ethical principles in the moving and storage industry and works with federal and state governments to mitigate unethical moving practices; it clearly separates professional movers from rogue operators masquerading as legitimate movers. And most importantly, this program aids consumers by providing an identifiable measure of quality while, at the same time, enhancing the moving industry by encouraging and recognizing high professional achievement.
It is important to keep in mind, however, that AMSA is not a government agency and does not have the authority to order refunds or reimbursements for damages, force a settlement or to demand any type of compensatory payent from your mover. Although our ProMover members have agreed to meet our standards, participation in the ProMover program does not represent a guarantee by AMSA of their performance; however, we do routinely remove movers from our membership that no longer meet our standards.